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FAQs - GoGo Active Tours
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FAQs

Frequently Asked Questions

Here you'll find answers to questions you may have about our tours.

Cancellation

What is our cancellation policy?

We have the right to use our discretion and cancel a tour dependent on weather or other factors that may make the tour unsafe. If we cancel a tour a 100% refund will be given and a notification will be sent via email.

Most tours will proceed as scheduled even in rain and hot weather. We do reserve the right to use our discretion and re-direct the tour slightly in order to make it more comfortable and safer for participants.

If a tour is postponed at a location due to weather, we will then wait at that location up to 1 hour before cancelling the remaining portion of the tour. If a tour is cancelled at this point, a 50% refund will be given.

Language

I would like to book with some friends from overseas, but they can't speak English. Can they join the tour?

All our tours are conducted in English. We do require at least one person in the group to have some English language skill, so they can understand some basic instructions. This person will be required to translate safety instructions and knowledge to the non-English speaking guest.  We can arrange translators in some languages. Please advise us if you would like us to try and locate a translator to join the tour.

Bike

What is your minimum age?

Our smallest bikes are 24” wheels that suit 120cm person and above, or about the size of an average 7-year-old.

Do I need to wear a helmet?

Yes, all bike users in WA must wear a helmet that is properly fastened. We will provide you with a helmet, or feel free to bring to your own.

Do you have a maximum weight limit?

Yes, as our bikes have a maximum weight of 136kgs.

I've never cycled before. Do I need to be experienced?

Yes, you will need to be able to ride a bike.

Are the rides difficult?

Each ride has an Activity Rating.

Easy is very flat and we stop often for photos and to enjoy the experience. You just need basic fitness to allow about 60 minutes of light exercise. As a guide you could do a Grade 1 tour if you ride once or twice a year.

Medium tours involve some hills and you need to be able to exercise with some periods of increased heartbeat. At all times you can dismount and walk your bike up or down a hill.  On a Medium tour it would be recommended that you ride at least 4 times a year.

Kayak

What is your minimum age?

8 years old

Do you have a maximum weight limit?

Our kayaks have a maximum weight range of 125kgs for each person.

I've never kayaked before. Do I need to be experienced?

No. Our tour guide will help you develop the skills you need to participate safely and have fun on the water.

What sort of kayaks do we use?

All of our guests use double sit-on top kayaks on our tours.

What safety equipment do you provide?

We will provide each guest with a life jacket. We have a variety of sizes to ensure all our guests have an appropriate flotation device.

We also carry first aid kits with us at all times and are qualified first aid officers.

What do I wear and do I need to bring anything with me?

We recommend wearing clothes you are comfortable exercising in and that you don’t mind getting wet. It’s not likely that you’ll fall in, but you might get splashed.

You may also like to bring some shoes that can be worn in the water like reef shoes, wetsuit shoes or old sandshoes (not essential).

We’d also recommend you bring a full water bottle and a small amount of money for the cafe stop.

I am joining the tour as a solo guest. Who will I paddle with?

If you are ‘travelling solo’, we’ll do our best to pair you with another compatible solo traveler, or, depending on group numbers, you may end up paddling with your guide.

Do I need to be a strong swimmer?

No but you should have a basic ability to swim. All of our guests are required to wear Personal Flotation Devices (lifejackets) whilst kayaking.

How much time do we spend in the kayaks?

We paddle for about 30 minutes before having a break. We then paddle for another 30 minutes on our return journey.